Okel Dijital - A subsidiary of Muchacho Kinn Timo Holdings Privacy Policy

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Okel Dijital – Privacy Policy

Last Updated: 04 December 2025

1. Introduction

Okel Dijital (“we”, “our”, “us”) is committed to protecting the privacy and personal information of individuals who access our websites, platforms, and hosting services (“Services”). This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the Protection of Personal Information Act (POPIA) and applicable international regulations such as GDPR.

By using our Services, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information Provided Voluntarily

  • Full name
  • Email address
  • Phone number
  • Billing information and physical address
  • Account credentials
  • Support correspondence

2.2 Automatically Collected Information

  • IP address and device identifiers
  • Browser type, operating system, and usage logs
  • Cookies and analytics data
  • Server logs relating to hosting activity

2.3 Service-Specific Information

When using Okel Hosting or related products, we may process:

  • Domain names, DNS records, and service configurations
  • Stored files, databases, and email content (as required to provide hosting)

We do not access or read customer content unless required for technical support or legal compliance.

3. How We Use Personal Information

We process personal data for the following purposes:

  • Account creation and user authentication
  • Billing, invoicing, and subscription management
  • Delivering hosting and digital services
  • Technical support, troubleshooting, and service improvement
  • Fraud prevention and security monitoring
  • Compliance with legal obligations
  • Communication of service updates and notifications

We do not sell personal information to third parties.

4. Legal Basis for Processing (GDPR where applicable)

Processing is justified on the basis of:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests (e.g., security, service improvement)
  • User consent where required (e.g., optional marketing)

5. Data Storage & Retention

  • Personal information is stored on secure servers managed by Okel Dijital or trusted third-party providers.
  • We retain data only as long as necessary to deliver Services or comply with legal requirements.
  • When an account is terminated, associated data may be deleted or anonymised within a reasonable timeframe.

6. Data Security

We implement administrative, technical, and physical safeguards to protect data, including:

  • Encryption (at rest and in transit where applicable)
  • Access controls and multi-factor authentication
  • Network security monitoring
  • Regular audits and vulnerability assessments

However, no online service can guarantee absolute security.

7. Sharing of Personal Information

We may share limited information with:

  • Trusted service providers (e.g., payment gateways, domain registrars, analytics tools)
  • Legal authorities when required by law
  • Business partners with your explicit consent

All third parties are required to handle data in accordance with this Policy.

8. International Data Transfers

Where data is transferred outside South Africa, we ensure adequate protection measures, contractual safeguards, or recognised international compliance frameworks.

9. Your Rights

Subject to POPIA and GDPR, you may:

  • Request access to your personal information
  • Request correction of inaccurate data
  • Request deletion where legally permissible
  • Object to certain types of processing
  • Withdraw consent for optional processing
  • Request data portability (where applicable)

Requests may be submitted via support@okel.africa.

10. Cookies & Tracking Technologies

We use cookies and similar tools for:

  • Session management
  • Security
  • Analytics
  • Improving user experience

You may disable cookies in your browser, though some features may not function correctly.

11. Third-Party Links

Our websites may link to external sites. Okel Dijital is not responsible for the privacy practices of third-party platforms.

12. Children’s Privacy

Our Services are not directed at individuals under the age of 18. We do not knowingly collect information from minors.

13. Updates to This Policy

We may update this Privacy Policy periodically. Continued use of the Services indicates acceptance of the revised Policy.

14. Contact Us

For privacy-related enquiries:

Okel Dijital Email: support@okel.africa Website: https://okel.africa

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